Effective Date: 9/9/2024

 

Introduction

At Urgent Care Brisbane, we are committed to protecting the privacy and security of the personal information we collect, use, and share in accordance with the Privacy Act 1988 (Cth) and the Privacy Legislation Amendment (Enforcement and Other Measures) Act 2022.

 

This policy outlines how we handle your personal information to provide you with quality medical care while respecting your privacy rights.

 

Scope of the PolicyThis Privacy Policy applies to all personal and health information collected by Urgent Care Brisbane from our patients, website visitors, and service users.

 

What Information We Collect

1. Personal Information: Includes, but is not limited to, name, date of birth, contact details, Medicare number, and health insurance details.

2. Health Information: Medical history, current health conditions, treatment details, and diagnostic results.

3. Digital Information: IP addresses, website usage data, and interactions with our online platforms.

 

How We Collect Information-

Directly from You: Through registration forms, medical consultations, and online interactions.

Through Third Parties: Referring physicians, hospitals, or other health services providers with your consent.

 

Purpose of Collection

- To provide you with medical diagnosis and treatment.

- To communicate with you about our services and your care.

- For internal administrative purposes, such as billing and obtaining payment.

- For legal compliance purposes, including with healthcare regulators.

 

How We Use and Disclose Your Information

- Medical Staff: To facilitate your treatment and care.

- Administrative Staff: For billing and administrative purposes.

- Third Parties: We may share information with other health service providers as part of your care coordination, always with your consent, unless required or permitted by law.

 

Legal Disclosure: We may also disclose information where legally required to do so.

 

Data Security and Storage

We take reasonable steps to ensure the protection of your personal information from unauthorized access, modification, or disclosure. We use physical security, technological security measures, and secure data storage systems. Information is retained for the period required by law or deemed necessary for our operational purposes.

 

Your Rights

- Access: You have the right to access the personal information we hold about you.

- Correction: You can request correction of any inaccurate, incomplete, or out-of-date information.

- Complaints: If you believe we have breached your privacy rights, you have the right to lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).

 

Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on our website with the effective date.

 

Contact Us

If you have any questions about this privacy policy, or if you wish to make a request regarding your personal information, contact our Privacy Officer at: admin@urgentcarebne.com.au  Phone:  0721138660- Address: G4/60 Coonan St Indooroopilly

 

Acknowledgement

By using our services, you acknowledge that you have read and understood this Privacy Policy.